8:00am | Registrations Open

9:00am | Welcome to the CHU SCA (WA) 2024 Annual Conference   

Michaela Carr

Master of Ceremonies

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Also includes a Welcome to Country and a welcome from CHU Underwriting Agencies.

9:25am | Strata Review: Q&A with the Minister

Hon. John Carey, MLA

Minister for Planning, Lands, Housing and Homelessness

9:45 | Strata Legislation and Key Issues

Greg McGuire

Principal Policy Advisor, Landgate

10:15am | Transforming Strata Management with AI

Joshua Baldwin FSCM

SCA Australasia President

Learn how to integrate AI and automation tools into your daily work to boost productivity, streamline processes, and enhance service delivery. Join Josh Baldwin as he showcases simple yet powerful AI tools to help strata managers streamline their workflow and enhance client services.

11:20am | Importance of Data

Tim MacKenzie

Macquarie Bank

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Explore how data-informed decisions can drive business growth, improve operational efficiency, and strengthen client relationships in the strata sector.

11:50am | Managing Unreasonable Complaint Behaviour

Dr Grant Lester

Consultant Forensic Psychiatrist

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Dr. Lester’s presentation will draw on extensive research and experience with the judiciary, government departments, and various professional firms, focusing on:

• Spot the Signs: Early detection of unreasonable complainants.

• Behavioural Insights: Understand the psychology behind challenging behaviours.

• Effective Management: Practical techniques to defuse and manage interactions.

12:50am | SCA in Focus: Reflecting on the Past, Shaping the Future

Alisha Fisher

SCA Australasia CEO

Andrew Chambers HFSCM 

SCA (WA) President

Joshua Baldwin FSCM

SCA Australasia President

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An interview-style session guided by Michaela Carr that reflects on recent challenges and outlines the initiatives, opportunities and innovative changes shaping SCA’s future.

2:35pm | You're worth it! Owning your value as a Strata Manager

Tamara Callaghan

Communication Specialist, Discern

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Join Tamara Callaghan in this empowering session designed specifically for strata managers. Discover how to understand, own, and promote your unique value and worth. Learn to define the boundaries of your role both logistically and emotionally, and command a position of confidence as a respected strata advisor, regardless of the customer. Don’t miss this opportunity to elevate your professional presence and assert your worth in the industry!

3:50pm | Conference close

Awards Gala Commences